App / Casino
This page sets out the legal basis on which hokytime operates and the conditions that apply to your account. Access to our platform depends on local law and is available only where local regulations permit.
hokytime operates as an online casino lobby serving eligible accounts in supported regions of Indonesia. Whether you access the platform via DANA, OVO, GoPay or another verified e-wallet, the same policy framework applies to every account transaction and session. Our policy is not a static document — it reflects the real conditions under which your account is active, and it is updated when the operational or regulatory environment requires it. The current version of this policy is always shown in your account dashboard after login, so you do not need to remember a version date. We do not apply different policy terms based on which payment rail you used to fund your wallet; DANA, OVO and GoPay are treated as equivalent wallet instruments under the same account rules. If a change to the policy materially affects your account rights, we will surface that update in the account notification area before it takes effect. Using the platform after a policy update is posted constitutes acceptance of the revised terms. Questions about specific clauses can be directed to our support channel, where a team member will respond with the relevant section reference.
Wallet instrument covered under standard account policy terms
Same account framework applies regardless of e-wallet used
Transaction records accessible in your account wallet history
Not every part of your experience on the platform falls under the same policy clause. This section draws a clear line between what our legal terms directly govern and where third-party conditions apply instead. Understanding the boundary helps you know exactly who to contact when a question comes up.
Your login, identity verification steps and session activity are fully within this policy. Any eligibility restriction based on region or local law is shown at the account creation stage.
Deposits and withdrawals processed through DANA, OVO or GoPay are governed by our account policy for what lands in your wallet. The e-wallet provider's own terms apply to how they move the funds on their end.
Game titles, lobby layout and promotional displays on hokytime are covered by our content policy. Studio titles from JDB, PG Soft and others are subject to their own end-user licence terms alongside ours.
External links, payment processor interfaces and studio software operate under their respective terms. We do not control or carry legal responsibility for conditions set by third-party service providers.
Your account gives you direct access to the records and settings that affect how this policy applies to you. Transaction history — including every DANA, OVO or GoPay movement — is visible in the wallet section of your account dashboard after login. If a transaction record looks incorrect, you can raise a dispute by contacting our support team with the reference number shown in the history view; we will check the record and respond with our findings. Account detail changes such as contact information or linked wallet can be submitted through the account settings page, where the fields and verification steps required are clearly shown. You do not need to submit a legal request to make standard updates — the self-service path in settings handles most corrections. Where a question falls outside what settings can resolve, our support channel is the correct route.
Open the wallet section after login to see a full history of transactions, including e-wallet deposits and withdrawals processed through DANA, OVO or GoPay.
Use the account settings page to update contact information or linked wallet details. The fields and verification steps required are shown directly on that page.
Submit questions about specific policy clauses through our support channel. Reference the section you are asking about so the response addresses your exact query.
For disputes or account issues that settings cannot resolve, contact our support team directly. Include your account reference and the transaction ID where applicable.
If a legal or policy question comes up that is not answered in your account dashboard, there are three direct routes to reach us. Each path is suited to a different kind of question — pick the one that matches what you need.
Open the chat widget from any page on the platform. Use this for account-specific questions, transaction disputes or quick policy clarifications where a reference number is involved.
Send a written query to our support email address listed in your account settings. Email is suitable for detailed policy questions where you need a written record of the response.
The current policy version, notification of any updates and your transaction records are all visible after login. Check here first — most policy questions are answered by reviewing the dashboard directly.
Account security and data handling follow a defined internal process. Data collected at registration and during account activity is used to operate your account, process wallet transactions and apply the policy terms described on this page. We do not share identifying account data with third parties except where required to process a DANA, OVO or GoPay transaction or where local law obliges disclosure. Cookies used on the platform are limited to session management and account preference storage — the current cookie settings available to you are shown in the cookie notice displayed on your first visit.
information is used to operate your session, verify your wallet and apply policy terms. We do not sell account data to third parties or use it for purposes outside platform operation.
Cookies on this platform manage your active session and store account preferences. The options available to you are shown in the cookie notice on first visit and can be reviewed in your browser settings.
We apply standard account security measures to protect login access. If you notice unexpected activity, use the account settings page to update your credentials and contact support with your account reference.
Account records are retained in line with operational and legal requirements. If you want to request a change to stored information or understand what is held, contact our support team via the email path listed in account settings.
The questions below cover what we hear most from account holders when they open this page. If yours is not listed here, the support team is reachable through the contact paths in the section above.
The current version is shown in your account dashboard after login. We update it there directly when a change is made, so logging in gives you the version that is actually in effect for your account right now.
No. DANA, OVO and GoPay are treated as equivalent wallet instruments under the same account policy. The payment rail you choose affects only which provider processes the transfer — the account terms that govern your balance and session are identical across all three.
Availability depends on local law and the eligible regions we support. The account creation page shows the eligibility check for your region. If access is not available where you are, that restriction is shown at the point of registration.
Yes. Submit a written request through the email support path listed in your account settings. Include your account reference and specify what information you are asking about. The support team will respond with the relevant details or direct you to the applicable process.
When a policy update materially affects your account rights, a notification appears in your account dashboard before the change takes effect. Continuing to use the platform after that date constitutes acceptance. You can review the changes in the dashboard before deciding to continue.
Open the wallet section, locate the transaction in question and note the reference number shown. Then contact support via live chat or email with that reference. The team will check the record against our transaction log and respond with their findings.